Shipping policy
All orders will be shipped out from Singapore. Orders (apart from orders under our Bespoke Service) are typically fulfilled and dispatched within 2 business days.
Domestic
Regular Shipping. Orders with delivery locations within Singapore will be sent out via local courier, and it takes 2-3 business days to be delivered. Free shipping for Singapore orders above SG$50, and S$5 shipping fee for orders below S$50.
Self Pick-Up. During checkout you can opt for self pick-up, which can be collected on the same day. Please make an appointment with us for self pick-up by emailing us or WhatsApp us with your order number. We are located at 11 Kallang Place #05-06 Singapore 339155 and operate on Mon-Fri, 12pm-7pm.
International
For overseas customers, we ship your order from Singapore via DHL Express. This will typically take 7 working days, depending on the country you are based in. Below is the shipping rate charges based on the delivery location. We provide Free international shipping with orders above US$200 (or its equivalent currency).
At this time, we offer shipping to most countries in South East Asia, New Zealand, Australia, USA and UK only. We are constantly exploring opportunities to expand our shipping capabilities and serve customers around the world. Be sure to sign up for our newsletter and follow us on social media to stay updated on any future developments regarding international shipping.
|
South East Asia (Hong Kong, Malaysia, Brunei, Indonesia, Japan, Philippines, South Korea, Taiwan, Thailand, Vietnam) |
New Zealand / Australia | UK | USA | |
|
Shipping Cost |
US$20 | US$25 | US$35 | US$40 |
We adopt the Delivered duty paid (DDP) shipping model. During the check-out process, any import costs that might be payable when goods cross borders, such as duties, import taxes, or brokerage/disbursement fees will be automatically calculated in order to avoid any shipping delays. International customers do not need to additional pay these fees to your local customs office.
Tracking
To keep you informed every step of the way, we provide tracking information for all orders. Once your order has been dispatched, you'll receive an email notification with a tracking number and instructions on how to track your shipment online. You can easily monitor the status of your delivery and anticipate its arrival.