Frequently Asked Questions
Have questions? This FAQ page should provide you with answers on our products, policies, and everything else you need.
If you have further questions, feel free to contact us via the Chat function or send us a message!
PRODUCT
How do I care for my leather product?
With proper care, your leather product will reward you with years of use. Our vegetable-tanned leather will show its natural characteristics as it absorbs its surrounding elements and patina with use. Here are some leather care tips to ensure the longevity of your product:
Avoid damp and wet surfaces
Wipe off any contact with water with a soft cloth. The leather will absorb any remaining droplets and dry naturally. When storing your leather product for an extended period, keep them dry with desiccants.
Avoid prolonged exposure to heat
Limit exposure to direct heat and sunlight as the leather may be dry out
Maintain with a leather balm
Regular polishing with a leather balm will enhance the luster of the leather. Apply the leather balm with a clean soft cloth, allow the leather to absorb the leather balm before buffing it with the soft cloth.
Do you offer bulk discounts?
Yes we do! Please contact us directly with the product and the quantity you require and we will provide you with a quote.
SHIPPING
How long will it take to receive my order?
All orders will be shipped out from Singapore. Orders (apart from orders under our Bespoke Service) are typically fulfilled and dispatched within 2 business days.
For customers in Singapore, you should receive your purchase within 2-3 business days after we have dispatched them. You can also opt for self-collection.
For international customers, shipping will take approximately 7 business days depending on your location
Do you ship internationally?
Yes, we do ship internationally. Shipping fees and taxes may vary depending on your location. Please refer to our Shipping Policy for more information.
How to track my order?
You can track your order by logging into your account with us. Alternatively, once your order has been dispatched, you'll receive an email notification with a tracking number and instructions on how to track your shipment online.