Lifetime Warranty
At HRTG, we ensure that our craftsmen employs stringent quality checks. Nonetheless, we recognise that there will be a possibility of a manufacturing defect which we will be happy to make it up to you. We are confident of our products and will provide a life-time warranty.
This warranty only covers workmanship, manufacturing or materials defects under normal conditions of use. This warranty does not cover general wear and tear, natural ageing process of the leather or material, negligent use and any alterations to the product by third parties. This warranty also do not cover purchases that are made on unauthorised sellers or auction sites.
We cannot take responsibility for any loss or inconvenience caused by the faulty item or by its repair/replacement process, nor can we supply temporary replacement items while the faulty item is with us.
Please email us at info@hrtgleathergoods.com with an image of the defect and your order number and our team will get back to you.
Free Hardware Replacement
If any hardware on your purchased item tarnishes or drops off (only applicable for watch strap buckles and car key covers), we will provide a free replacement with no questions asked.
For buckles that have been personalised, a top-up of $15 is chargeable for the same replacement with personalisation. Otherwise, we can provide a free replacement without personalisation.
Please note that customers are responsible for covering the shipping fees associated with the replacement. Alternatively, for customers in Singapore, you can bring down your product to change the hardware at our showroom.
Email us at info@hrtgleathergoods.com with your order number and our team will get back to you.